As part of Microsoft Office 365, Teams is a useful tool for phone calls and video calls, chatting and sharing files. But what if it were even more useful and convenient for your customers and employees?
Introducing Microsoft Teams and Callflow Cloud PBX bundles
We combined Microsoft Teams with the Callflow platform to bring you a completely new, enhanced contact center solution for your enterprise.
Teams-enabled business calls: Microsoft Teams users can call any public telephone network straight from within the application, as well as receive calls from customers and partners directly in Teams.
Business phone numbers:
Microsoft Teams Direct Routing lets your team use their existing phone numbers or assign new ones. It works with any existing geographic, non-geographic or international numbers.
Call transfer, hold, forwarding, routing to a group or voicemail, caller ID – all standard PBX functions are at hand. Make outgoing calls at a touch of button in your contact’s profile.
All calls with customers/partners are visualized directly in Microsoft Teams.
Calls can be monitored in real-time in Microsoft Teams.
Easily add comments to each call.
Callflow Cloud PBX’s integration with Microsoft Teams enables you to:
Handle and receive phone calls using Microsoft Teams for back-office or call-center users.
Save time, effort and money with automatic data sync (no need for employees to switch between Callflow Cloud PBX interface and MS Teams).
Transfer calls between Microsoft Dynamics 365 and Microsoft Teams thanks to an inbuilt integration feature.
Use the Click-2-Dial option found next to any phone number field in Dynamics 365 (also available from the Search and the Command Bar).
Enjoy full contact center support for your employees working with Teams (queues, call recording, call statistics and reporting, call history, call log, etc.)
Thanks to the total integration between Microsoft Teams and Callflow Cloud PBX, your employees can now collaborate with colleagues, customers and partners via one single app using a voice telephone line. A convenient solution that works with a wide range of devices, all leading into MS Teams, software/hardware IP phone and other connected devices.
Callflow Cloud PBX additional perks
Intelligent call forwarding:
Incoming calls ring in the IP phone and Microsoft Teams app simultaneously. If your employee isn’t available, the call gets diverted to another employee or a mobile number.
Call forwarding to groups of employees :
Depending on their location, language or time zone.
Interactive voice response:
Pre-recorded voice messages and DTMF dial tones divert your customers to the most relevant department of your organization.
Migration to existing phone numbers:
Employees can have several phone numbers in different countries.
Precisely targeted call forwarding:
Incoming calls can be diverted to a phone line within your customer’s country.
Greetings in various languages:
Your international customers will love this one.
Employees can enquire about incoming, outgoing and missed calls.
Recording of incoming and outgoing calls:
Listen to calls later and keep track of the quality of your customer service.
Bullet-proof security and privacy:
All communication via Callflow Cloud PBX is encrypted.
Setting up and managing a reliable telephone system is a fundamental step in delivering smooth customer experience across various industries. Learn about the features that can offer your customers a convenient experience and make your internal processes more efficient.
Our colleagues supported Colombian University Uniminuto in implementing digital learning during the pandemic. As a result, the university transformed the way they interact with the students. The classes did not stop for a single day and the lockdown didn’t interrupt their being together. Today they have robust platforms enabling them to work 100% remotely.
Първо организациите трябваше да адаптират дейността си към работа от разстояние, а сега новото предизвикателство е хибридната работа. Проучванията показват, че се очаква да стане нормална тенденция през част от времето да работим от офиса, а през друга – от дома. Един от клиентите на Softline забеляза това и потърси нашата помощ за опростяване на процеса на резервиране на бюра. Намерихме бързо, просто и рентабилно решение: използването на Microsoft Power Apps за създаване на приложение за резервиране на бюра, което е интегрирано в Microsoft Teams.
Softline Group and CALLFLOW announced a partnership to further accelerate digital transformation and provide a wide array of unified communication solutions for customers in Eastern Europe. Through this partnership, CALLFLOW contact center solutions and private branch exchange (PBX) systems become available through Softline in Hungary, Serbia, Slovenia, Romania, Croatia and Bulgaria. As a result, Softline customers in Eastern Europe are able to implement a highly appraised solution, unlocking the full potential of digitalisation.